1.1 We, Legtest Ltd are committed to safeguarding the privacy of our website visitors
and customers. This policy explains how we collect, use, and protect your personal
information when you visit our website, purchase our Legionella testing kits, or
interact with our services.
1.2 By using our website or providing your personal information to us, you consent
2. Information We Collect
2.1 We may collect the following types of personal information:
a. Personal Identifiers: This includes your name, email address, phone number, and
postal address, which we collect when you make a purchase or create an account on
b. Payment Information: When you make a purchase, we collect payment details
such as your credit card number, billing address, and transaction history. Please note
that we do not store your payment information on our servers; it is securely
processed by our payment service provider.
c. Device and Usage Information: We may collect information about your device, such as your IP address, browser type, operating system, and pages you visited on our website. This information helps us improve our website’s functionality and user experience.
d. Communications: We may retain records of your correspondence with us, including emails and live chat conversations, to provide better customer support and for record-keeping purposes.
3. How We Use Your Information
3.1 We use your personal information for the following purposes:
a. Order Processing: We use your information to process your orders, ship products,
and provide customer support related to your purchases.
b. Account Management: If you create an account on our website, we use your information to manage your account, including order history and preferences.
c. Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, or updates. You can opt out of these communications at any time by using the unsubscribe link provided in the emails or by contacting us.
d. Website Improvement: We use device and usage information to analyse and enhance our website’s performance, security, and user experience.
e. Legal Compliance: We may process your personal information to comply with legal obligations, including tax and accounting requirements.
4. Information Sharing
a. Payment Processors: We share payment information with trusted payment service providers to facilitate secure transactions.
b. Shipping and Logistics Providers: Your name, address, and contact information may be shared with shipping companies to deliver your orders.
c. Marketing Partners: If you have provided consent, we may share your contact information with marketing partners to send you promotional communications.
d. Legal Compliance: We may disclose your information to comply with legal requirements or respond to lawful requests from authorities.
5. Your Rights
5.1 You have the following rights regarding your personal information:
a. Access: You can request access to the personal information we hold about you.
b. Correction: You have the right to correct any inaccuracies in your personal
c. Deletion: You can request the deletion of your personal information, subject to legal restrictions.
d. Objection: You can object to the processing of your personal information for marketing purposes.
e. Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
f. Withdraw Consent: If you have provided consent for specific processing activities, you can withdraw that consent at any time.
6. Data Security
6.1 We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption technologies and maintain strict security protocols.
8. Contact Us
9.1 If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the U